OKEx-C2C connects digital asset merchants and users. Currently, merchant registration is not open, but we invited some of the OKEx's partners to join us. After you have got your account, please read this guide carefully.
Preparation before accepting orders
Before you start, please prepare the following:
You need to have a certain amount of digital currency in your OKEx account and transfer it to your C2C account for the orders. At the same time, you need a bank account to pay for your buy orders, please fill in your amount of funds here, and we will assign orders to you according to the amount of funds you filled in. Please fill in your amount of funds realistically, if you fail to complete the orders assigned by the system because of your unrealistic amount of funds, we will downgrade or even close your merchant account.
Please pay attention to the current price index and the order premium. When the order is placed, all trading orders will be based on the price displayed in the system. If you are not satisfied with the price, please do not accept the order.
After completing the above preparations, you can start accepting your order.
When an order is assigned to you, it will appear in this position.
After receiving an order from a buyer, the order will be “pending” for the buyer to make a payment. After the buyer makes a payment and clicks “Paid”, the order will be in the “paid” status. Please check your linked bank account and confirm whether you received the payment. After you have confirmed that you have received the full payment, click “Confirm Payment” to complete the order.
---If the order is in the “paid” status but the merchant has not received a full payment for a long time, please click “complain” to freeze the order. Note: Tokens will be released automatically after the order status became “paid” for more than one hour, so merchants are required to click “complain” within 40-50 minutes to freeze the paid orders if full payment of the order is not received. Freeze orders will be handled by customer service.
--- Orders that are not paid within 10 minutes will be automatically cancelled.
After receiving an order from a seller, the order will be pending for your payment. Please pay the full amount of the purchase price to the bank account indicated on the order and click the “paid”. After the seller confirms the receipt of payment, the seller will click “Confirm” to complete the order.
--- If the merchant fails to make payments on time for several times, the order will be cancelled and the merchant's authority may be downgraded or cancelled.
If the trading price is lower than your expectations, please pause the order in that particular currency.
When your amount of funds is 0, the system will stop assigning orders to you.
When the C2C account has a balance of 0, the system will stop assigning orders to you for that particular currency.
The system will try to ensure that the amount of buy orders and sell orders received by merchants is balanced.