Welcome to the OKEx-C2C business module
OKEx-C2C is an off-the-counter (OTC) trading platform, serving users to exchange their local and digital currencies. Users are able to buy and sell bitcoins on the platform. While using our services, users agree to the terms and conditions provided by the site.
Acceptance and change of terms
If you do not agree to these terms of service, please do not use this website. By using this website or our services, you will be deemed irrevocably agreeing to these terms and conditions. Please note that terms and conditions would be updated and modified. Please visit our page on a regular basis, especially before proceeding the transaction, review the current terms of service. Once users choose to use the site, they will be deemed to accept any amendments. We will endeavour to inform you of any changes to these terms and conditions which bring material effect on your rights and obligations.
User can only use their own account. The platform will not be held responsible for any loss of property caused by granting access of individuals’ accounts to others.
You are responsible for maintaining proper security and controlling all IDs, passwords, personal identification numbers (PINs), or any other code or credentials you use to access the services. You could not sell, borrow, share or otherwise provide your account or any necessary detail to access your account. Your account could not contain any misleading or fraudulent information, including but not limited to non-personal telephone number, fraudulent identification information, fraudulent nationality information, or providing fraudulent identification documents.
We may at any time ask you to complete our certification process and may ask you to submit additional identification documents to us when it is necessary. Users will be deemed to violate the agreement if they fail to complete the authentication process.
Orders and transactions
With a registered account, users are able to buy and sell Bitcoin. The system will help you match a counterparty party for the Bitcoin transaction.
Users agree and accept the agreement, and the market price once they initiate a transaction. After the order matches successfully, the Bitcoin price is locked and cannot be changed or added any additional charges in this transaction.
Effective payment details must be processed through the C2C trading system. The platform is not responsible for the transaction disputes arising from the payment channels other than the payment method provided by the C2C trading system.
During the whole exchange process, the Bitcoins involved will be kept by the custodian until the purchasing party has made the payment in full. Based on our requirements, the buyer must provide adequate evidence (including payment slip) that the payment has been made within 48 hours upon any trading disputes. If there are reasonable grounds to believe that the buyer has conducted malicious activities, OKEx will reserve the rights to notify the seller for a refund. We might also provide buyer information in order to prevent further fraudulent activities. The extent of the disclosure is based on what OKEx consider necessary to achieve the above objectives, including but not limited to the contact information of the buyer, the login and transaction records and / or any details and records, along with the buyer’s authentication measures conducted by OKEx.
Digital Asset Trading Dispute