Dear valued customers,
The urgent maintenance of our user account system has already been completed. We will resume fiat trading at around 14:30 May 24, 2018 and withdrawal at around 17:00 May 24, 2018 (Hong Kong time).
Due to a technical error in the last update, the account balances of a few of our users are not displayed accurately. Withdrawal & fiat trading services were suspended immediately to ensure the safety of your funds. We completely understand your frustration during this period and apologize for the inconvenience caused.
We promise that we will compensate you for the losses caused by our platform. We will contact all the customers who have potential losses during the urgent maintenance and provide a resolution within 48 hours.
To thank you for your understanding and patience on this issue, we have also decided to increase the special bonus of OKB Happy Friday by 50% for all eligible users.
We guarantee that, In light of this matter, we will make our best effort to improve our system update process to prevent any similar situation from happening again.
May 24, 2018